Trackman Support Team's Promise to You
At Trackman, our goal is to make sure your experience with our products is as smooth and reliable as possible. Our Support Team is here to assist you with any technical issues that need our expertise—so you can get back to enjoying your Trackman as quickly as possible.
Below are some examples of when our Trackman Support team is the right place to turn:
- Critical system malfunctions
- Software or hardware errors
- License access or activation problems
- Installation or setup failures
When these situations occur, you can count on us to provide professional, timely help.
Searching as the Fastest Help
Many common questions and issues can be solved in just a few minutes by using our Help Center to search. The Help Center uses Quick Answers, which is an AI feature designed to assist customers in real-time. Test it out by writing your question in the search bar, and instantly you will see a concise, relevant answer to your question based on our Support articles!
The Help Center is packed with step-by-step guides, troubleshooting tips, and informative instructions for keeping your system in top shape. Often, using these guides means you can solve the issue even faster than waiting for a reply from Support, and it helps ensure our team is available when you really need us.
Taking Care of Your System
Just like a car needs regular service to run smoothly, your Trackman system also benefits from a little routine care. This includes:
- Keeping software and firmware up to date
- Making sure there’s enough disk space
- Maintaining good PC performance
- Running regular system updates as recommended in our guides
We are able to assist with maintenance and updates on one PC as part of standard support and will provide you with the necessary tools and instructions to manage any additional computers yourself.
Only if you are unable to carry this out on your own, we can exceptionally assist with additional PCs. In such cases, you must book a scheduled support session. We will expect you to remain on the phone for the full duration of this session and actively participate, as we will guide you through the process.
Please note that these sessions are limited to one hour, and we will complete as much as possible within that time. If further maintenance is required after the session, it will need to be finalized by you using the guidance provided.
If a scheduled session is required, please book one here: Book a Session.
Redirecting You for Optimal Help
If you call us about something that’s already explained in the Help Center, we may guide you to the relevant article instead of going through the full troubleshooting process on the phone.
This isn’t to avoid helping you – it’s to make sure you have the quickest solution possible, and so our phone lines stay available for more urgent matters.
Respectful Communication
At Trackman Support, we’re committed to providing professional and empathetic assistance to all customers. We understand that technical issues can cause dissatisfaction and be frustrating. All we ask is that communication stays respectful.
Personal or abusive language toward our team members isn’t acceptable, and repeated incidents may result in limited access to support.
We believe in sportsmanship, even off the field – respect keeps the game fair for everyone.
Moreover, while we are an international team, we can only promise support help in English. You are always welcome to ask for support in your native language, but if no native speaker is available, we will provide support in English.
How We Best Work Together
To keep things running smoothly for everyone, we kindly ask that you:
- Check the Help Center first— and use the Quick Answer feature for instant support steps based on our available material.
- Keep your system updated and maintained.
- Be open to redirections to our guides when they contain the needed solution.
- Contact Support if an issue remains after you’ve tried the recommended steps.