If your B1 app is freezing, crashing, or not responding, please follow the steps below in order:

1. Update the App and Your iPad Outdated software can cause performance issues. 
   • Check for updates: Open the App Store and update the B1 app (if available). 
   • Go to Settings > General > Software Update and install any iOS updates.
     
     
2.  Restart the App and iPad 
   • Refreshing the system can resolve temporary glitches. 
   • Fully close the B1 app (use the app switcher and swipe it away)
3. Power Cycle the B1 Unit 
   • If the unit feels unresponsive: Turn the B1 unit off. Wait 10–15 seconds. 
   • Turn it back on. 
   • Relaunch the app. This helps re-establish communication between the device and the app.
4. Check Wi-Fi and Storage Connectivity
   • Low storage may cause the app to freeze. 
   • Temporarily turn Wi-Fi off and relaunch the app to test performance. 
   • Go to Settings > General > iPad Storage and ensure adequate free space is available
     
     
5.  Send Diagnostics to Support 
   • If the issue continues: Open the B1 app. 
   • Navigate to More > Support > Contact Support.
   •  Provide a brief description of the issue and send the email. Please ensure your iPad is configured to send emails.