A stable connection between Edgertronic, B1 unit, and app is required for successful session setup and video capture. When any part of the system is not connected properly, users may experience missing video, failed recordings, or sessions that do not function as expected.
Below are some of the most common connection issues and what to check.
Common Connection Issues
Edgertronic Not Detected
If the Edgertronic does not appear in the app or system, the connection may not be fully established.
What to check:
- Confirm the Edgertronic camera is powered on.
- Verify all cables are connected securely.
- Make sure the correct network or device connection is being used.
B1 Unit and App Not Communicating
If the app is connected but session data or video is not appearing, there may be a communication issue between the B1 unit and the app.
What to check:
- Confirm the iPad is connected to the correct network.
- Restart the app and reconnect if needed.
- Verify the unit is ready and properly configured.
Unstable Network Connection
A weak or interrupted connection can affect synchronization, video display, and recording reliability.
What to check:
- Stay within a reliable connection range.
- Avoid switching between networks during setup or recording.
- Reconnect and confirm connection stability before starting the session.
Incorrect Device or Network Selection
Connecting to the wrong device or network can prevent the system from recognizing the Edgertronic or unit.
What to check:
- Verify the correct Wi-Fi network or device is selected.
- Double-check system settings before starting the session.
Connection Drops During a Session
If the connection drops while recording, video or data may be missing or incomplete.
What to check:
- Confirm all devices remain powered on.
- Check for interruptions in Wi-Fi or cabling.
- Re-establish the connection before continuing the session.
Why This Matters
Connection issues can affect video capture, data synchronization, and overall session reliability. Verifying connections before each session helps prevent missing data and recording failures.