There are two scenarios where collecting TMF's (Trackman Files) is required:
- The B1 captures some but not all data points for a pitch/hit, you get many "reduced confidence" readings in the App, and/or you believe some of the measured data is incorrect.
- The B1 does not track any pitch/hit.
B1 Captures Some Data Points
In this case, you need to toggle ON sensor data collection while throwing/hitting and then continue a "normal" practice session with at least 20 ball-tracking events. Toggle ON by:
- Tap the hamburger menu in upper-right
- Go to More -> Sync and switch the Upload TMF files to ON.
- You must be connected to a B1 system to have this option.
- While collecting sensor data, the B1 needs extra time between pitches — wait about 10 seconds between each throw (normal is ~4 seconds).
- If you pitch too quickly, the app will warn you to pause while data transfers.
- Stay within 10 ft of the B1 to ensure proper transfer.
After your session, connect the iPad to the internet, keep the Trackman App open and plugged in, and let it sync until the cloud icon turns green.
The B1 Does Not Track Any Pitch/Hit
In this case, you must do a manual sensor data collection session while throwing/hitting. This step also requires your iPad to have a working email client so if you have not done so you must first set up your email on your iPad. Complete a manual sensor data collection by:
- Tap the hamburger menu in upper-right
- Go to More -> Support->"Record TMF Data"and start a manual recording session.
- 5 seconds after tapping the button the B1 will record for the duration of 10 seconds; during this time you will see a spinning indicator.
- In this 10-second window, you must throw or hit a pitch so the B1 will collect data for your ball-tracking event.
An email with the TMF file attached will be automatically created. Add a brief description of the issue and tap Send — this opens a support case, and you’ll receive a confirmation email with your case number shortly.
We recommend repeating the manual recording 2–3 times, as there’s no on-screen confirmation when data is successfully captured.